Section 1: Product & Material

Q1: What grade of stainless steel do you use? Is it hypoallergenic, tarnish-free, and rust-proof ?
A: We use surgical-grade 316L or 304 stainless steel, known for its superior corrosion resistance and hypoallergenic properties. Our jewelry is tarnish-proof and rust-proof, maintains its shine over time, and is safe for sensitive skin. All products comply with nickel-release standards.

Q2: Are the jewelry pieces solid or hollow?
A: We offer both options. Our standard line focuses on solid construction for a premium feel and durability. For larger statement pieces where weight is a concern, we may employ hollow or lightweight techniques without compromising structure, which will be clearly indicated in the product description.

Q3: What finishes do you offer? Can you match a specific color?
A: Our standard finishes include High Polish (silver), Matte, Gunmetal (PVD coated), Gold (PVD coated), and Rose Gold (PVD coated). Yes, we can match specific Pantone colors or samples through our custom PVD coloring service in our OEM/ODM program.

Section 2: Wholesale Orders & Accounts

Q4: What is your Minimum Order Quantity (MOQ) for wholesale?
A: We pride ourselves on low barriers to entry. Our standard MOQ is as low as 5 pieces per style, and we allow Mixed SKU orders to reach the minimum total order value, enabling you to build a diverse inventory.

Q5: Do you offer volume discounts?
A: Absolutely. We operate on a clear tiered pricing model. The unit price decreases as your order volume increases. You can see the price breaks in your dedicated wholesale portal or request a full catalog.

Q6: How do I apply to become a wholesale customer?
A: Simply fill out our Wholesale Application Form on our website. Once approved (usually within 1-2 business days), you'll gain access to our full wholesale catalog, net prices, and an online ordering portal.

Section 3: Customization (OEM/ODM)

Q7: What's the difference between your OEM and ODM service?
A:

• OEM: You provide the complete design (CAD files, detailed drawings). We handle material sourcing, prototyping, and manufacturing according to your specifications.

• ODM: You have a concept. Our design team works with you to develop the product from scratch, providing sketches, 3D renders, and material recommendations until the design is finalized.

Q8: What is the process and timeline for a custom order?
A: The standard process is: 1) Consultation & Quote → 2) Design & Development (ODM) / Tech Review (OEM) → 3) Prototype Sampling → 4) Your Approval → 5) Mass Production → 6) Quality Control & Shipping. A typical timeline ranges from 4 to 8 weeks, depending on complexity.

Q9: Are there mold fees (NRE costs)? Is the sample free?
A: Custom projects often involve one-time Non-Recurring Engineering (NRE) costs for mold creation, which is quoted upfront. The first physical sample is not free but is produced at cost and the fee is usually deducted from your final bulk order invoice.

Section 4: Shipping, Payment & Logistics

Q10: What are your shipping methods and costs?
A: We offer flexible shipping via Express (DHL/UPS/FedEx), Air Freight, or Sea Freight. Costs depend on order weight/dimension, destination, and your chosen method. A calculated estimate or quote will be provided before you confirm your order.

Q11: What payment terms do you accept?
A: For new wholesale customers, we require 100% payment upfront via T/T, PayPal, or Wise. Established accounts may qualify for terms like 50% deposit, 50% before shipment. For large custom orders, a progressive payment schedule is common.

Q12: Do you support dropshipping?
A: Yes, we offer professional dropshipping services for qualified wholesale partners. We can ship orders directly to your end customers in unbranded parcels (or with your custom packaging if arranged), and provide you with tracking data.

Q13: What is your return/defect policy?
A: We have a strict QC process. However, if you receive items with manufacturing defects, please notify us with photos within 7 days of receipt. We will arrange replacements or credit. Note: Custom-made items and correctly supplied wholesale goods cannot be returned for a refund.

FAQ